Your privacy is important to us. Therefore, we have created a privacy policy that covers how we collect, use, disclose, transfer, and store our customers' information.
Customers may be asked to provide their personal and business information. Customers are not required to provide the requested personal information, but if they choose not to do so, we may not be able to provide our products or services or respond to any questions you may have.
You agree not to use this WEBSITE for any illegal or prohibited purpose.
The company name of the Confordrive website belongs to:
Name: ALGORITHMO OBJETIVO UNIPESSOAL LTDA
Address: Arnado Tower, João de Ruão Street, No. 12 3000-229 Coimbra, Portugal
Contact: 925 975 727 (Call to national mobile network)
CPF: 516677381
Email: info@confordrive.pt
COOKIES
Confordrive uses cookies on its website, which are considered small text files with relevant information that the access device (Computer, Cell Phone/Smartphone or Tablet) loads, through the internet browser (browser), when a website is visited by the user.
The cookies used allow us to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information.
Placing cookies not only helps the website recognize the user's device the next time they visit, but is also essential for the website to function properly. The cookies used do not collect personal information that allows the user to be identified, but only store generic information, specifically the method or location/country of access and how the user uses the website, among other things.
Cookies only retain information related to the user's preferences and the user may, at any time and through their internet browser, decide to be notified about the receipt of cookies, as well as block their entry into their system.
Please note, however, that refusing to use cookies may result in you being unable to access some areas of the website.
Users may disable some or all cookies at any time. Each browser has its own configuration process for this. Refusing to accept cookies may prevent you from using some of the website's features.
Confordrive may also use cookies when opening newsletters/emails for statistical purposes, which allow us to determine whether they are opened and to track clicks through links or advertisements within the newsletter. Users can always disable the sending of newsletters/emails in their customer area.
GDPR
1-Consent
Consent to the use of data provided by the customer.
In the footer, you'll find a tab dedicated to cookies and GDPR, where you can indicate whether your data can be used in marketing campaigns, for statistical purposes, or solely for the provision of services.
The User may at any time change/remove the level of consent provided for the processing of data by Confordrive and its partners.
2-Search / Portability
Provision of data collected and stored in a database.
Through the GDPR module, located in the footer, you can view all your data. This search will display identification data, as well as billing information.
If the customer requests a document indicating the data that the company holds, they can export it to Excel or CSV.
3-Anonymization
Anonymization/forgetting is a customer right. If the customer wishes to stop being contacted by telephone or email, they can request to be forgotten from the company's database.
The customer can request anonymity at any time, meaning their data will no longer be available in their customer file.
This process is irreversible and can be carried out directly on our website using a specific form or, in case of doubts or difficulties, by email or telephone.
4-Activity log
Keeping a record of all transactions carried out with customer data has become an obligation, and consultation must be quick and easy.
All access to customer data is recorded in a log file, where the accesses made are stored.
5-Operations history
Regarding the transaction history, you must keep a record of all movements that may exist.
In the operations history, you can view the history of movements carried out through the GDPR module, such as searches carried out, information queries and anonymizations.
6-Conservation
Data recorded for commercial transaction purposes is maintained in accordance with current Portuguese law.
Current law requires the preservation of history for a minimum period of 10 (ten) years.
Data collected for statistical and marketing purposes are kept for a maximum period of 1 year.
Personal data collected by Confordrive will be processed and stored within the European Union.
7-Security Flaws
Confordrive implements the appropriate and necessary security measures to protect your data against accidental or unlawful destruction, loss, and alteration, as well as unauthorized access.
In accordance with legislation, any and all security breaches will be communicated to the responsible entities, and affected customers will be contacted as soon as possible, within a maximum period of 72 hours.
WE ARE NOT RESPONSIBLE FOR IDENTIFICATION DATA OR OTHER INFORMATION YOU CHOOSE TO SUBMIT, SUCH AS IN A COMMENT AREA OR ANY OTHER PUBLICLY ACCESSIBLE AREA THAT WE ADMINISTER OR MANAGE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES INCURRED BY YOU OR ANY USER RELATED TO COMPUTER FRAUD, RISKS, OR ANY OTHER BREACH OR CIRCUMSTANCE WHERE YOUR INFORMATION IS ACCESSED OR DISCLOSED WITHOUT OUR EXPRESS AUTHORIZATION.
8-Data Collected
Only the data provided by the user during the purchasing process and/or browsing our website is collected and stored.
As its veracity and consistency are the user's responsibility, the user must confirm the data provided to Confordrive in the respective order confirmation email.
Confordrive is not responsible for incorrect data entered during the order and/or registration process.
The data may be processed directly by Confordrive or by entities subcontracted by it for this purpose, namely for the purposes of transportation, sending SMS, payment processing, satisfaction surveys, sales and after-sales support.
Confordrive and/or our subcontractors may contact you by post, email or telephone to request information/clarifications regarding orders placed, your comments on our products, opinions regarding the operation of the website and satisfaction with our services.
The processing of the collected data is necessary for the fulfillment of the purchase and sale contract or even for carrying out pre-contractual procedures at the customer's request, such as quotes.
We do not knowingly collect personal information from minors. As a parent or guardian, do not allow your children to submit personal information without your permission.
9-Data protection
The entire browsing and ordering process on the website is encrypted with an SSL over TLS connection, thus ensuring the security and integrity of data while in transit.
Confordrive recommends using an updated browser and the latest operating system to ensure the best possible security.
All data is stored in data centers with access control to the site and protected by advanced security systems defending against intrusions.
Various physical, logical, technical and organizational security measures have been adopted in order to protect personal data against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.
The User has the right to lodge a complaint with a supervisory authority, namely the National Data Protection Commission, in the event of non-compliance by Confordrive with the obligations applicable to it in terms of privacy.
All data collected is for exclusive use in providing our services and will not be provided and/or transferred to third parties.
Confordrive may use subcontractors to host computer equipment, under the terms permitted by the legislation that regulates the processing of personal data, and these entities are obliged to maintain confidentiality and guarantee the security of the personal data to which they have access, and must not use this data for any other purposes, or for their own benefit, nor relate it to other data they possess.
Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law.
For your privacy, we advise you not to include personal data, particularly sensitive or confidential data, in the emails you send us.
Please do not send us credit card numbers or any sensitive personal information via email. If you do, it will be destroyed immediately and without prior consent.
10-Data provided to third parties
Although you are on a website managed by Confordrive, you may also be sent to links to third-party websites.
Occasionally, at our discretion, we may include or offer third-party products or services on our platforms.
These third-party sites have separate and independent privacy policies.
These policies are not managed or controlled by Confordrive, therefore we assume no responsibility for the content and activities of these linked sites.
However, we strive to protect the integrity of our website and platforms and would appreciate it if you would like to provide feedback on them.
We also recommend that you carefully read the terms and conditions and privacy policies of these linked sites before submitting any information or personal data.
11-Change of Privacy Policy
These terms of personal data processing may be changed at any time and without prior notice.
These changes will be duly announced on the website in an easily visible format, for the convenience of Users.
